Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: December 2025

1. Products & Compatibility
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2. App & Setup
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3. Orders & Shipping
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4. Payment & Pre-Order
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5. Returns & Warranty

1. Products & Compatibility

What devices are Wonderfitter products compatible with?

Our smart bows, pistols, and rifles support three major platforms (depending on model):

• VR Mode:

Meta Quest 1 / 2 / 3 / 3s / Pro

Pico 4 / Neo 3

Pimax Crystal / 8K / 5K series

HTC Vive Focus / Vive XR Elite

• Big Screen Mode:

TV, projector, or monitor using the Wonderfitter App

• Mobile Mode:

iOS & Android phones via the Shooting Lab Mobile App

For full compatibility, see each product’s detail page.

What’s included in the box?

Each Wonderfitter product includes:

• Hardware device (bow / pistol / rifle / kit)

• Package-specific accessories（VR adapters / mobile mounts / slider rails）

• Laser or sensor module

• Charging cable & quick-start guide

• Access to Wonderfitter Apps (VR / Mobile / Big Screen)

Actual contents vary by model and bundle.

Are Wonderfitter products safe?

Yes. Wonderfitter devices use infrared laser positioning or 9-axis motion tracking only.

No projectiles. No harmful emissions.

Safe for home training and family-friendly gaming.

Do I need a subscription?

No subscription is required for standard features.

Optional Wonderfitter Premium Training may be added later for advanced analytics and AI-powered modules.

1. Products & Compatibility
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2. App & Setup
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3. Orders & Shipping
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4. Payment & Pre-Order
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5. Returns & Warranty

2. App & Setup

Where do I download the apps?

Mobile Mode (Shooting Lab App)

• Android — Google Play

• iOS — App Store

Big Screen Mode (Wonderfitter App)

• Download at: https://wonderfitter.com/pages/welcome-to-wonder-fitter-app

VR Mode

• Meta Quest — via SideQuest

• SteamVR — download drivers + follow setup guide

All download links are collected here:

👉 https://wonderfitter.com/pages/welcome-to-wonder-fitter-app

How do I set up the device?

Step-by-step video & PDF guides:

👉 Setup Tutorials (YouTube + PDF Guides)

Playlist by mode：

• Big Screen Mode:

https://www.youtube.com/playlist?list=PLvH_iIkVttI0uwjXExZqjRyRe7D6BvtgJ

• Mobile Mode:

https://www.youtube.com/playlist?list=PLvH_iIkVttI2B46PorZUNtvQE9_LVG4vR

• SteamVR Mode:

https://www.youtube.com/playlist?list=PLvH_iIkVttI1d6wDCVF3oS7PVdKaqwji7

• Standalone VR Mode:

https://www.youtube.com/playlist?list=PLvH_iIkVttI17uL6S5NG4cGOWgKgbaWYZ

Each platform has a complete walkthrough.

The device is not connecting—what should I do?

Try the following:

  1. Ensure Bluetooth/USB is enabled
  2. Restart the Wonderfitter App
  3. Re-calibrate the 9-axis sensor (if applicable)
  4. Ensure battery is above 20%

Still not working? Contact support@wonderfitter.com

1. Products & Compatibility
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2. App & Setup
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3. Orders & Shipping
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4. Payment & Pre-Order
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5. Returns & Warranty

3. Orders & Shipping

Do you ship internationally?

Yes — we ship to most countries including the US, CA, EU, UK, AU, and Asia.

⛔ We do not ship to APO/FPO military addresses.

How long does shipping take?

Typical delivery times:

• US: 3–5 days

• EU/UK: 5–7 days

• Australia/NZ: 10–20 days

• Other regions: varies by carrier

Kickstarter / Indiegogo / Pre-order shipments follow their respective project timelines.

How much is shipping?

Shipping fees are calculated at checkout based on region and package weight/volume.

Crowdfunding shipping is handled separately via a pledge manager.

More info:

👉 https://wonderfitter.com/pages/shipping-info

Will I be charged VAT or customs duties?

Region guidelines:

• EU/UK — VAT included or shown at checkout

• US — No VAT; no additional charges for standard consumer shipments

• AU/NZ/CA — Customs fees may apply depending on local regulations

Wonderfitter complies with international customs requirements.

1. Products & Compatibility
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2. App & Setup
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3. Orders & Shipping
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4. Payment & Pre-Order
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5. Returns & Warranty

4. Payment & Pre-Order

What payment methods do you accept?

• Credit/Debit Cards (Visa, MasterCard, AmEx)

• PayPal

• Shop Pay

• Apple Pay / Google Pay

Availability varies by region.

How does the 2-part payment plan work?

• Pay 50% now to reserve your reward

• Remaining 50% is automatically charged after 30 days

Why was my payment declined?

Common reasons:

• Card issuer flagged the transaction (amount/international charge)

• Shopify Payments risk review

• Prepaid cards not supported

• Incorrect billing information

Try PayPal, another card, or contact your bank.

1. Products & Compatibility
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2. App & Setup
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3. Orders & Shipping
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4. Payment & Pre-Order
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5. Returns & Warranty

5. Returns & Warranty

What is your return policy?

You may request a return within 7 days of receiving your product.

Items must be unused and in original condition.

⚠️ Kickstarter/Indiegogo pledges are non-refundable after shipping begins.

Is there a warranty?

Yes — 12-month limited warranty covering:

• Hardware defects

• Sensor malfunction

• Battery issues

Damage caused by misuse is not covered.

How do I request a return or replacement?

Email: support@wonderfitter.com

Include:

• Order number

• Product model

• Issue description

• Photos/videos (if available)

Our team typically replies within 24–48 hours.

Thanks for contacting us. We'll get back to you as soon as possible.
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