Returns & Refunds

This policy applies to orders placed on the Wonderfitter official website and shipped to addresses in the United States, Canada, the United Kingdom, the European Union, and Switzerland.

Order Cancellations

You may request to cancel your order before it has been shipped. Because orders are typically processed within 1–2 business days, please contact us as soon as possible.

Cancellation requests are subject to the order status at the time your request is reviewed. Once an order has been shipped, it can no longer be cancelled.

If you no longer wish to keep the order after it has shipped, you may request a return according to the terms below.

14-Day Return Window

You may request a return within 14 calendar days after delivery.

All return requests must be reviewed and approved by Wonderfitter Support before the product is shipped back. Returns sent without prior authorization may not be accepted or refunded.

After your return request is approved, you must ship the product within the timeframe provided by Wonderfitter Support.

Return Conditions

For non-quality-related returns, the product and original product packaging must be undamaged. All original accessories, manuals, mounting parts, cables, and included items must be returned.

Wonderfitter may reject a return or refund if the returned product is damaged, modified, abused, missing accessories, missing original packaging, or otherwise not in acceptable return condition.

Damage caused by misuse, dropping, impact, excessive pulling, unauthorized disassembly, modification, or abuse is not eligible for a non-quality-related return or refund.

Return Shipping

For non-quality-related returns, customers are responsible for the cost of shipping the product back to the return address provided by Wonderfitter.

We recommend using a trackable shipping method. Wonderfitter is not responsible for return packages that are lost, delayed, or damaged during return transit.

Original expedited shipping fees, shipping insurance, and other optional shipping charges are generally non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or the product does not work as expected when you receive it, please contact Wonderfitter Support within 14 calendar days after delivery.

Please include your order number, a brief description of the issue, and any helpful photos or videos. For shipping damage, photos of the shipping box and product packaging may help us resolve the case faster.

After reviewing the situation, Wonderfitter Support will work with you on an appropriate solution. Depending on the case, this may include setup assistance, replacement parts, product replacement, return, or refund.

For confirmed product issues, shipping damage, or incorrect items, Wonderfitter will cover the applicable replacement or return shipping costs. Quality issues that occur later under normal use may be reviewed under the 1-year limited warranty.

Situations Not Considered Quality Issues

The following situations are generally not considered product quality issues:

• Setup, installation, or configuration issues that are not caused by a confirmed product defect.
• Compatibility issues caused by the customer's computer, VR device, third-party game, third-party platform, network environment, or software environment.
• Failure to use the product according to the instructions.
• Return requests based on personal preference, usage habits, expectation differences, or incorrect purchase.
• Damage caused by misuse, dropping, impact, excessive pulling, unauthorized disassembly, modification, or abuse.

Wonderfitter Support will review these situations and provide setup or troubleshooting assistance where possible. Return or refund eligibility will be determined according to this policy and the condition of the product.

1-Year Limited Warranty

Wonderfitter provides a 1-year limited warranty for confirmed product quality issues under normal use.

The limited warranty may cover confirmed hardware defects or electronic component issues that occur under normal use within the warranty period.

The warranty does not cover damage caused by misuse, dropping, impact, excessive pulling, unauthorized disassembly, modification, abuse, improper setup, or failure to use the product according to the instructions.

Return Process

To request a return, contact support@wonderfitter.com and include your order number, purchase email, return reason, and any relevant photos or videos.

If your return request is approved, Wonderfitter Support will provide return instructions and the appropriate return address.

After shipping the product back, please provide valid tracking information.

If the product is not shipped within the timeframe provided by Wonderfitter Support, the return authorization may expire.

Refund Processing

After Wonderfitter receives the returned package and completes the necessary inspection, we will notify you by email regarding the refund.

Approved refunds will be issued to the original payment method within 14 business days.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If the returned product does not meet the requirements of this policy, Wonderfitter may reject the refund and contact you with the result.

Contact

For cancellation, return, replacement, warranty, or other after-sales support, contact support@wonderfitter.com.