1. Order Cancellation

If your order has not been shipped, you may contact Wonderfitter Support to request order cancellation and a refund.

If your order has already been shipped, or if a tracking number has been issued, the order can no longer be cancelled directly. After delivery, you may request a return according to this policy.

If your order has not shipped within the estimated shipping timeframe, you may contact us for an updated shipping estimate or request cancellation before the order is dispatched.

2. 7-Day Return Request for Unopened Products

Customers may request a return within 7 calendar days after delivery.

Returns are only accepted for products that are unopened, in their original packaging, complete with all original accessories, and suitable for resale as new.

All return requests must be reviewed and approved by Wonderfitter Support before the product is shipped back. Returns sent without prior authorization may not be accepted or refunded.

Wonderfitter reserves the right to reject a return request if the product packaging has been opened, the seal has been broken, accessories are missing, the packaging is damaged, or the product is not suitable for resale as new.

3. Opened or Used Products

Wonderfitter products include recoil feedback components, trigger mechanisms, magazine structures, pulling mechanisms, and electronic connection parts. Once a product has been opened or used, wear, damage, or changes in accessory condition may occur that cannot be confirmed through appearance alone.

For this reason, opened or used products are not eligible for non-quality-related returns.

If the product does not have a confirmed quality issue, Wonderfitter does not accept non-quality-related returns for opened or used products due to personal preference, installation difficulties, incorrect purchase, change of mind, or misunderstanding of compatibility with third-party games or devices.

4. Return Shipping for Non-Quality-Related Returns

For non-quality-related returns, customers are responsible for shipping the product back to the return address provided by Wonderfitter.

Customers should use a trackable shipping method. Wonderfitter is not responsible for return packages that are lost, delayed, or damaged during return transit.

Original shipping fees, expedited shipping fees, shipping insurance, customs duties, import taxes, and other local charges are generally non-refundable.

5. Quality Issues, Shipping Damage, or Incorrect Items

If your product arrives damaged, does not work properly, has an obvious quality issue, or is different from what you ordered, please contact Wonderfitter Support within 7 calendar days after delivery.

You will need to provide your order number, a description of the issue, and necessary photo or video evidence. If the issue involves shipping damage, photos of the shipping box and packaging may also be required.

After the issue is confirmed by Wonderfitter, we will provide an appropriate solution based on the situation. This may include technical support, replacement parts, product replacement, return, or refund.

For confirmed quality issues, shipping damage, or incorrect items, Wonderfitter will cover the applicable replacement or return shipping costs.

6. Situations That Are Not Considered Quality Issues

The following situations are generally not considered product quality issues:

• The customer does not know how to install or set up the product.
• Compatibility issues caused by the customer’s computer, VR device, third-party game, third-party platform, network environment, or software environment.
• Failure to use the product according to the instructions.
• Return requests based on personal preference, usage habits, expectation differences, or incorrect purchase.
• Damage caused by misuse, dropping, impact, excessive pulling, unauthorized disassembly, modification, or abuse.

Wonderfitter may provide technical support for the above situations, but returns or refunds are not automatically provided.

7. Return Process

To request a return, please contact support@wonderfitter.com with your order number, purchase email, return reason, and any necessary photos.

If your return request is approved, Wonderfitter Support will provide return instructions and the return address.

Customers must ship the product within 7 calendar days after the return request is approved and provide valid tracking information to Wonderfitter.

If the product is not shipped within the required timeframe, the return authorization may expire.

8. Refund Processing

After Wonderfitter receives the returned package and completes the necessary confirmation, we will notify you by email regarding the refund result.

Approved refunds will be issued to the original payment method within 5 business days.

Your bank, credit card company, or payment provider may require additional time to post the refund.

If the returned product does not meet the requirements of this policy, Wonderfitter reserves the right to reject the refund and contact the customer with the result.

9. Non-Quality-Related Returns Are Not Accepted In The Following Situations

Non-quality-related returns are not accepted in the following situations:

• The return request is made more than 7 calendar days after delivery.
• The product packaging has been opened.
• The seal has been broken.
• The product has been used.
• The product has been damaged, modified, or abused.
• Original packaging, accessories, manuals, mounting parts, or included items are missing.
• The customer cannot provide valid proof of purchase.
• The product was not purchased from the Wonderfitter official website.
• The product was returned without prior authorization from Wonderfitter Support.

10. Contact Us