Return & Refund Policy

1. Order Cancellation

If your order has not been shipped, you may contact Wonderfitter Support to request order cancellation and a refund.

If your order has already been shipped, or if a tracking number has been issued, the order can no longer be cancelled directly. After delivery, you may request a return according to this policy.

If your order has not shipped within the estimated shipping timeframe, you may contact us for an updated shipping estimate or request cancellation before the order is dispatched.

2. 14-Day Return Request

Customers may request a return within 14 calendar days after delivery.

All return requests must be reviewed and approved by Wonderfitter Support before the product is shipped back. Returns sent without prior authorization may not be accepted or refunded.

The return request must be submitted within 14 calendar days after delivery. After a return request is approved, customers must ship the product within the timeframe provided by Wonderfitter Support.

3. Return Condition

To qualify for a non-quality-related return, the product and original product packaging must be undamaged. All original accessories, manuals, mounting parts, cables, and included items must be returned.

Wonderfitter reserves the right to reject a return or refund if the returned product is damaged, modified, abused, missing accessories, missing original packaging, or not in acceptable return condition.

Damage caused by misuse, dropping, impact, excessive pulling, unauthorized disassembly, modification, or abuse is not eligible for non-quality-related return or refund.

4. Return Shipping for Non-Quality-Related Returns

For non-quality-related returns, customers are responsible for shipping the product back to the return address provided by Wonderfitter.

Customers should use a trackable shipping method. Wonderfitter is not responsible for return packages that are lost, delayed, or damaged during return transit.

Original shipping fees, expedited shipping fees, shipping insurance, customs duties, import taxes, and other local charges are generally non-refundable.

5. Product Issues, Shipping Damage, or Incorrect Items

We do our best to make sure every Wonderfitter product arrives complete and works as intended. If your order arrives damaged, incomplete, incorrect, or if the product does not work as expected when you receive it, please contact Wonderfitter Support within 14 calendar days after delivery so we can review the situation promptly and help resolve the issue.

To help us review the issue, please include your order number, a brief description of what happened, and any helpful photos or videos. For shipping damage, photos of the shipping box and product packaging may help us resolve the case faster.

Once we review the situation, Wonderfitter Support will work with you on the appropriate solution. Depending on the case, this may include setup assistance, replacement parts, product replacement, return, or refund.

For confirmed product issues, shipping damage, or incorrect items, Wonderfitter will cover the applicable replacement or return shipping costs. Quality issues that occur later under normal use may be reviewed under the 1-year limited warranty.

6. Situations That Are Not Considered Quality Issues

The following situations are generally not considered product quality issues:

• Setup, installation, or configuration issues that are not caused by a confirmed product defect.
• Compatibility issues caused by the customer’s computer, VR device, third-party game, third-party platform, network environment, or software environment.
• Failure to use the product according to the instructions.
• Return requests based on personal preference, usage habits, expectation differences, or incorrect purchase.
• Damage caused by misuse, dropping, impact, excessive pulling, unauthorized disassembly, modification, or abuse.

Wonderfitter Support will review these situations and help with setup or troubleshooting where possible. Return or refund eligibility will be determined based on this policy and the condition of the product.

7. 1-Year Limited Warranty

Wonderfitter provides a 1-year limited warranty for confirmed product quality issues under normal use.

The limited warranty may cover confirmed hardware defects or electronic component issues that occur under normal use within the warranty period.

The warranty does not cover damage caused by misuse, dropping, impact, excessive pulling, unauthorized disassembly, modification, abuse, improper setup, or failure to use the product according to the instructions.

8. Return Process

To request a return, please contact support@wonderfitter.com with your order number, purchase email, return reason, and any necessary photos.

If your return request is approved, Wonderfitter Support will provide return instructions and the return address.

Customers must provide valid tracking information after shipping the product back.

If the product is not shipped within the required timeframe provided by Wonderfitter Support, the return authorization may expire.

9. Refund Processing

After Wonderfitter receives the returned package and completes the necessary confirmation, we will notify you by email regarding the refund result.

Approved refunds will be issued to the original payment method within 5 business days.

Your bank, credit card company, or payment provider may require additional time to post the refund.

If the returned product does not meet the requirements of this policy, Wonderfitter reserves the right to reject the refund and contact the customer with the result.

10. Contact Us