Return Policy
We accept order cancellation BEFORE the product is shipped. If you want to cancel your order please contact us at chloe@wonderfitter.com by sending us an email from your registered email. If the order is canceled you will get a full refund. If your order has shipped, please contact our customer service team to initiate a return, and you are responsible for all return shipping fees.
Returns
We accept returns on products. The customer has the right to apply for a return within 30 days after delivery. Please contact chloe@wonderfitter.com for return validation and make sure to follow the return instructions. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. When you do returns we recommend that you obtain proof of postage or use a recorded delivery service via a courier company, as we are unable to take responsibility for packages lost in post. We do not accept liability for any product(s) that are damaged in transit during the return process so please ensure that the packaging and delivery method are secure. To complete your return, we require a receipt or proof of purchase.
- Return Window Extension for Holiday
Nov 1 to Dec 25, this year: returns until Jan 31, next year.
- Non-Quality Related Returns
For returns that are not related to product quality issues, customers are responsible for the return shipping costs. This includes but is not limited to returns due to changes in preference, size, or color. We recommend using a trackable shipping method when returning items to ensure their safe arrival. Wonderfitter is not responsible for return items lost in transit. Once your return is received and inspected, we will process your refund or exchange accordingly.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund after a few days, please contact your credit card company because it may take some time before your refund is officially posted. If you’ve done all these steps and still haven’t received the refund. Please contact chloe@wonderfitter.com or call the store phone at +8613950009416.