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What devices and platforms are Wonderfitter products compatible with?
Frequently Asked Questions
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1. Products & Compatibility
-
2. Apps & Setup
-
3. Orders & Shipping
-
4. Payments & Pre-Orders
-
5. Returns & Warranty
-
6. Crowdfunding Orders
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7. Contact Us
Wonderfitter products support different play modes depending on the product model and selected configuration.
Mobile Mode
Supported devices:
- iPhone and iPad
- Android phones and tablets
Requirements:
- iOS 13 or later
- Android 5.1 or later
- Bluetooth 5.0 or later
- Shooting Lab app from Google Play or the App Store
- Compatible phone mount
Big-Screen Mode
Supported devices:
- Android phones and tablets
- Compatible Android TV boxes
- Compatible iPad models with a USB-C port
- TV, monitor, or projector
Requirements:
- Android 14 or later
- iPadOS 15 or later
- Wonderfitter Big-Screen App
- A compatible wired connection, screen-casting setup, or Android TV box
- An additional display adapter or casting device may be required
Standalone VR Mode
Supported headsets:
- Meta Quest 2
- Meta Quest 3
- Meta Quest 3S
- Meta Quest Pro
Requirements:
- Official Shooting Lab VR app from the Meta Store
- No gaming PC required
PC VR via SteamVR
Supported headsets include:
- Meta Quest 2, Quest 3, Quest 3S, and Quest Pro
- PICO 4 and Neo 3
- Pimax Crystal, 8K, and 5K Series
- HTC VIVE Focus and VIVE XR Elite
Requirements:
- Windows 10 or later
- SteamVR installed
- VR-ready gaming PC
- Compatible wired or wireless PC VR connection
Compatibility with individual SteamVR games may vary.
For the most accurate compatibility information, please check the specifications and included accessories on the individual product page.
Do all Wonderfitter products support every play mode?
No. Supported modes vary by product model and configuration.
Some products support Mobile, Big-Screen, and VR modes, while others may only support one or two modes. Certain modes also require specific accessories, such as a phone mount, display adapter, laser locator, or VR controller mount.
Please check the product page before ordering to confirm which modes and accessories are included.
What is included in the box?
Package contents vary by product model, configuration, and bundle.
Depending on the product, your package may include:
- Wonderfitter smart bow, pistol, or rifle
- Phone mount
- VR controller mount
- Laser locator or positioning accessory
- Bluetooth adapter
- Charging cable
- Quick-start guide
- Additional bundle accessories
The exact contents are listed on each product page under What’s Included.
Are Wonderfitter products safe to use at home?
Wonderfitter products are designed for interactive gaming and at-home practice without live ammunition or launched projectiles.
Depending on the model, the system may use motion sensors, Bluetooth connectivity, infrared positioning, or laser-assisted screen calibration.
Always follow the setup guide, maintain a clear play area, and keep the device away from children unless supervised by an adult.
Do I need a subscription?
No subscription is required to use the standard features included with your Wonderfitter product.
Some third-party VR games may need to be purchased separately through platforms such as the Meta Store or Steam.
Where can I download the Wonderfitter apps?
Mobile Mode — Shooting Lab
- Android: Google Play
- iPhone and iPad: App Store
Big-Screen Mode — Wonderfitter App
Download the compatible app and setup resources here:
Wonderfitter App Download Center
Standalone VR Mode — Shooting Lab VR
Download the official Shooting Lab VR app from the Meta Store.
PC VR via SteamVR
Install SteamVR and follow the setup guide for your Wonderfitter product and supported VR headset.
App availability and setup steps may vary by product model.
How do I set up my Wonderfitter product?
Follow the tutorial for the mode you plan to use.
Big-Screen Mode
Mobile Mode
PC VR via SteamVR
Standalone VR Mode
Each playlist includes mode-specific setup and calibration instructions.
My device is not connecting. What should I do?
Try the following steps:
- Make sure the device is charged and has more than 20% battery.
- Confirm that Bluetooth, USB, or the required wireless connection is enabled.
- Make sure you are using the correct Wonderfitter app for your selected mode.
- Close and reopen the app.
- Restart the Wonderfitter device and your phone, tablet, headset, or PC.
- Remove the device from your Bluetooth settings and pair it again.
- Recalibrate the motion sensor or positioning system if required.
- Confirm that your app, operating system, and device firmware are up to date.
If the issue continues, contact:
Please include your order number, product model, device type, and a short video showing the issue.
Why is the device connected but not responding correctly?
This may be caused by an incomplete calibration, incorrect mode selection, low battery, Bluetooth interference, or an unsupported app or game.
Check that:
- The correct product and play mode are selected
- The device has been calibrated
- All required mounts or positioning accessories are installed
- The app is running in the foreground
- Your game is supported
- The device is not connected to another phone, tablet, headset, or PC
For SteamVR titles, control mapping and compatibility may vary by game.
Do you ship internationally?
Yes. Wonderfitter ships to most major markets, including:
- United States
- Canada
- European Union
- United Kingdom
- Australia
- New Zealand
- Selected countries in Asia
Shipping availability is confirmed at checkout.
We currently do not ship to APO/FPO military addresses.
How long does delivery take?
Estimated delivery times after dispatch are:
- United States: approximately 3–5 business days
- European Union and United Kingdom: approximately 5–7 business days
- Australia and New Zealand: approximately 10–20 business days
- Other regions: delivery times vary by destination and carrier
These are estimates and may be affected by customs clearance, remote-area delivery, holidays, or carrier delays.
Pre-orders and crowdfunding rewards follow the shipping schedule shown on the relevant campaign or product page.
How much does shipping cost?
Shipping fees are calculated at checkout based on:
- Destination
- Product weight
- Package dimensions
- Selected shipping method
Some products or regions may qualify for free shipping.
Crowdfunding shipping fees may be collected separately through the campaign or pledge manager.
More information:
Please include your order number, product model, device type, and a short video showing the issue.
Will I need to pay VAT, customs duties, or import fees?
Taxes and import charges depend on the destination and checkout terms.
- EU and UK: VAT may be included in the product price or calculated at checkout
- United States: most standard consumer orders do not require additional import charges
- Canada, Australia, New Zealand, and other regions: local taxes or customs fees may apply
The final tax treatment displayed at checkout applies to your order. Any fees not collected during checkout may be charged by the local customs authority or delivery carrier.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take 24–72 hours to update after the shipping label is created.
Contact support@wonderfitter.com if your tracking has not updated for an extended period.
What payment methods do you accept?
Available payment methods may include:
- Visa
- Mastercard
- American Express
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
Availability varies by country, device, currency, and checkout method.
Why was my payment declined?
Common reasons include:
- Incorrect billing information
- Insufficient funds or card limits
- International transactions blocked by the card issuer
- Bank security or fraud-prevention checks
- Unsupported prepaid or virtual card
- Billing address not matching the cardholder information
Try checking your billing details, using another card, selecting PayPal, or contacting your bank.
If payment still fails, contact support@wonderfitter.com and include a screenshot of the error message. Do not send your full card number.
When will I be charged for a pre-order?
Unless otherwise stated on the product page, payment is collected when the pre-order is placed.
The estimated shipping period will be shown on the product page. Production and delivery dates may change due to manufacturing, quality inspection, customs, or logistics conditions.
Will I need to pay VAT, customs duties, or import fees?
Taxes and import charges depend on the destination and checkout terms.
- EU and UK: VAT may be included in the product price or calculated at checkout
- United States: most standard consumer orders do not require additional import charges
- Canada, Australia, New Zealand, and other regions: local taxes or customs fees may apply
The final tax treatment displayed at checkout applies to your order. Any fees not collected during checkout may be charged by the local customs authority or delivery carrier.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take 24–72 hours to update after the shipping label is created.
Contact support@wonderfitter.com if your tracking has not updated for an extended period.
What is your return policy?
Eligible products may be returned within 14 days of delivery.
To qualify for a return:
- The return request must be submitted within 14 days of delivery
- The product must be unused or in resalable condition
- The original packaging, accessories, manuals, and included items must be returned
- Proof of purchase is required
- The return must be approved before the product is shipped back
Return shipping fees and deductions may apply depending on the reason for the return and the condition of the product.
Please review the full Return and Refund Policy before sending any item back.
Are Kickstarter and Indiegogo pledges refundable?
Crowdfunding pledges are not the same as standard retail purchases.
Refund eligibility depends on the campaign stage, platform rules, and whether production or fulfillment has begun. Once funds have been committed to production, materials, or shipping, a refund may no longer be available.
Contact support@wonderfitter.com with your campaign name, backer email, and backer number for assistance.
Is there a warranty?
Wonderfitter products include a 6-month limited warranty unless a different warranty period is stated on the product page.
The warranty may cover manufacturing defects involving:
- Main hardware components
- Sensors
- Electronic controls
- Battery or charging system
The warranty does not cover:
- Accidental damage
- Improper use or installation
- Unauthorized modification or repair
- Normal wear and tear
- Damage caused by impact, water, improper storage, or incompatible accessories
Warranty eligibility is determined after inspection of the product and supporting evidence.
How do I request a return, repair, or replacement?
Email:
Please include:
- Order number
- Product model
- Description of the issue
- Photos or videos showing the problem
- Device, operating system, and app version
- Shipping address if a replacement may be required
Our support team typically replies within 24–48 business hours.
Do not return a product before receiving return instructions and an approved return address.
How do I confirm my Kickstarter or Indiegogo pledge?
Use the official Backer Verification Form:
You may be asked to provide:
- Full name
- Email address used for the pledge
- Backer number
- Selected reward
- Shipping information
Our team will match the information with the campaign records.
Where can I find crowdfunding updates?
Project updates may be shared through:
- Kickstarter or Indiegogo update pages
- Wonderfitter’s official website
- Official community groups
Make sure the email address associated with your pledge remains active and check your spam or promotions folder regularly.
Will I still receive my reward if a crowdfunding campaign page is no longer active?
Reward fulfillment depends on the status of the individual campaign and the verification of your pledge.
Contact support@wonderfitter.com with your campaign name, backer email, and backer number. Our team will check your pledge record and provide the latest fulfillment information.
How can I contact Wonderfitter Support?
For order, shipping, setup, compatibility, return, and warranty questions, contact:
To help us resolve your request faster, please include:
- Order number or backer number
- Product model
- Description of your question or issue
- Photos or videos where relevant
Our support team typically replies within 24–48 business hours.
Frequently Asked Questions
-
1. Products & Compatibility
-
2. Apps & Setup
-
3. Orders & Shipping
-
4. Payments & Pre-Orders
-
5. Returns & Warranty
-
6. Crowdfunding Orders
-
7. Contact Us
What devices and platforms are Wonderfitter products compatible with?
Wonderfitter products support different play modes depending on the product model and selected configuration.
Mobile Mode
Supported devices:
- iPhone and iPad
- Android phones and tablets
Requirements:
- iOS 13 or later
- Android 5.1 or later
- Bluetooth 5.0 or later
- Shooting Lab app from Google Play or the App Store
- Compatible phone mount
Big-Screen Mode
Supported devices:
- Android phones and tablets
- Compatible Android TV boxes
- Compatible iPad models with a USB-C port
- TV, monitor, or projector
Requirements:
- Android 14 or later
- iPadOS 15 or later
- Wonderfitter Big-Screen App
- A compatible wired connection, screen-casting setup, or Android TV box
- An additional display adapter or casting device may be required
Standalone VR Mode
Supported headsets:
- Meta Quest 2
- Meta Quest 3
- Meta Quest 3S
- Meta Quest Pro
Requirements:
- Official Shooting Lab VR app from the Meta Store
- No gaming PC required
PC VR via SteamVR
Supported headsets include:
- Meta Quest 2, Quest 3, Quest 3S, and Quest Pro
- PICO 4 and Neo 3
- Pimax Crystal, 8K, and 5K Series
- HTC VIVE Focus and VIVE XR Elite
Requirements:
- Windows 10 or later
- SteamVR installed
- VR-ready gaming PC
- Compatible wired or wireless PC VR connection
Compatibility with individual SteamVR games may vary.
For the most accurate compatibility information, please check the specifications and included accessories on the individual product page.
Do all Wonderfitter products support every play mode?
No. Supported modes vary by product model and configuration.
Some products support Mobile, Big-Screen, and VR modes, while others may only support one or two modes. Certain modes also require specific accessories, such as a phone mount, display adapter, laser locator, or VR controller mount.
Please check the product page before ordering to confirm which modes and accessories are included.
What is included in the box?
Package contents vary by product model, configuration, and bundle.
Depending on the product, your package may include:
- Wonderfitter smart bow, pistol, or rifle
- Phone mount
- VR controller mount
- Laser locator or positioning accessory
- Bluetooth adapter
- Charging cable
- Quick-start guide
- Additional bundle accessories
The exact contents are listed on each product page under What’s Included.
Are Wonderfitter products safe to use at home?
Wonderfitter products are designed for interactive gaming and at-home practice without live ammunition or launched projectiles.
Depending on the model, the system may use motion sensors, Bluetooth connectivity, infrared positioning, or laser-assisted screen calibration.
Always follow the setup guide, maintain a clear play area, and keep the device away from children unless supervised by an adult.
Do I need a subscription?
No subscription is required to use the standard features included with your Wonderfitter product.
Some third-party VR games may need to be purchased separately through platforms such as the Meta Store or Steam.
Where can I download the Wonderfitter apps?
Mobile Mode — Shooting Lab
- Android: Google Play
- iPhone and iPad: App Store
Big-Screen Mode — Wonderfitter App
Download the compatible app and setup resources here:
Wonderfitter App Download Center
Standalone VR Mode — Shooting Lab VR
Download the official Shooting Lab VR app from the Meta Store.
PC VR via SteamVR
Install SteamVR and follow the setup guide for your Wonderfitter product and supported VR headset.
App availability and setup steps may vary by product model.
How do I set up my Wonderfitter product?
Follow the tutorial for the mode you plan to use.
Big-Screen Mode
Mobile Mode
PC VR via SteamVR
Standalone VR Mode
Each playlist includes mode-specific setup and calibration instructions.
My device is not connecting. What should I do?
Try the following steps:
- Make sure the device is charged and has more than 20% battery.
- Confirm that Bluetooth, USB, or the required wireless connection is enabled.
- Make sure you are using the correct Wonderfitter app for your selected mode.
- Close and reopen the app.
- Restart the Wonderfitter device and your phone, tablet, headset, or PC.
- Remove the device from your Bluetooth settings and pair it again.
- Recalibrate the motion sensor or positioning system if required.
- Confirm that your app, operating system, and device firmware are up to date.
If the issue continues, contact:
Please include your order number, product model, device type, and a short video showing the issue.
Why is the device connected but not responding correctly?
This may be caused by an incomplete calibration, incorrect mode selection, low battery, Bluetooth interference, or an unsupported app or game.
Check that:
- The correct product and play mode are selected
- The device has been calibrated
- All required mounts or positioning accessories are installed
- The app is running in the foreground
- Your game is supported
- The device is not connected to another phone, tablet, headset, or PC
For SteamVR titles, control mapping and compatibility may vary by game.
Do you ship internationally?
Yes. Wonderfitter ships to most major markets, including:
- United States
- Canada
- European Union
- United Kingdom
- Australia
- New Zealand
- Selected countries in Asia
Shipping availability is confirmed at checkout.
We currently do not ship to APO/FPO military addresses.
How long does delivery take?
Estimated delivery times after dispatch are:
- United States: approximately 3–5 business days
- European Union and United Kingdom: approximately 5–7 business days
- Australia and New Zealand: approximately 10–20 business days
- Other regions: delivery times vary by destination and carrier
These are estimates and may be affected by customs clearance, remote-area delivery, holidays, or carrier delays.
Pre-orders and crowdfunding rewards follow the shipping schedule shown on the relevant campaign or product page.
How much does shipping cost?
Shipping fees are calculated at checkout based on:
- Destination
- Product weight
- Package dimensions
- Selected shipping method
Some products or regions may qualify for free shipping.
Crowdfunding shipping fees may be collected separately through the campaign or pledge manager.
More information:
Please include your order number, product model, device type, and a short video showing the issue.
Will I need to pay VAT, customs duties, or import fees?
Taxes and import charges depend on the destination and checkout terms.
- EU and UK: VAT may be included in the product price or calculated at checkout
- United States: most standard consumer orders do not require additional import charges
- Canada, Australia, New Zealand, and other regions: local taxes or customs fees may apply
The final tax treatment displayed at checkout applies to your order. Any fees not collected during checkout may be charged by the local customs authority or delivery carrier.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take 24–72 hours to update after the shipping label is created.
Contact support@wonderfitter.com if your tracking has not updated for an extended period.
What payment methods do you accept?
Available payment methods may include:
- Visa
- Mastercard
- American Express
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
Availability varies by country, device, currency, and checkout method.
Why was my payment declined?
Common reasons include:
- Incorrect billing information
- Insufficient funds or card limits
- International transactions blocked by the card issuer
- Bank security or fraud-prevention checks
- Unsupported prepaid or virtual card
- Billing address not matching the cardholder information
Try checking your billing details, using another card, selecting PayPal, or contacting your bank.
If payment still fails, contact support@wonderfitter.com and include a screenshot of the error message. Do not send your full card number.
When will I be charged for a pre-order?
Unless otherwise stated on the product page, payment is collected when the pre-order is placed.
The estimated shipping period will be shown on the product page. Production and delivery dates may change due to manufacturing, quality inspection, customs, or logistics conditions.
Will I need to pay VAT, customs duties, or import fees?
Taxes and import charges depend on the destination and checkout terms.
- EU and UK: VAT may be included in the product price or calculated at checkout
- United States: most standard consumer orders do not require additional import charges
- Canada, Australia, New Zealand, and other regions: local taxes or customs fees may apply
The final tax treatment displayed at checkout applies to your order. Any fees not collected during checkout may be charged by the local customs authority or delivery carrier.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take 24–72 hours to update after the shipping label is created.
Contact support@wonderfitter.com if your tracking has not updated for an extended period.
What is your return policy?
Eligible products may be returned within 14 days of delivery.
To qualify for a return:
- The return request must be submitted within 14 days of delivery
- The product must be unused or in resalable condition
- The original packaging, accessories, manuals, and included items must be returned
- Proof of purchase is required
- The return must be approved before the product is shipped back
Return shipping fees and deductions may apply depending on the reason for the return and the condition of the product.
Please review the full Return and Refund Policy before sending any item back.
Are Kickstarter and Indiegogo pledges refundable?
Crowdfunding pledges are not the same as standard retail purchases.
Refund eligibility depends on the campaign stage, platform rules, and whether production or fulfillment has begun. Once funds have been committed to production, materials, or shipping, a refund may no longer be available.
Contact support@wonderfitter.com with your campaign name, backer email, and backer number for assistance.
Is there a warranty?
Wonderfitter products include a 6-month limited warranty unless a different warranty period is stated on the product page.
The warranty may cover manufacturing defects involving:
- Main hardware components
- Sensors
- Electronic controls
- Battery or charging system
The warranty does not cover:
- Accidental damage
- Improper use or installation
- Unauthorized modification or repair
- Normal wear and tear
- Damage caused by impact, water, improper storage, or incompatible accessories
Warranty eligibility is determined after inspection of the product and supporting evidence.
How do I request a return, repair, or replacement?
Email:
Please include:
- Order number
- Product model
- Description of the issue
- Photos or videos showing the problem
- Device, operating system, and app version
- Shipping address if a replacement may be required
Our support team typically replies within 24–48 business hours.
Do not return a product before receiving return instructions and an approved return address.
How do I confirm my Kickstarter or Indiegogo pledge?
Use the official Backer Verification Form:
You may be asked to provide:
- Full name
- Email address used for the pledge
- Backer number
- Selected reward
- Shipping information
Our team will match the information with the campaign records.
Where can I find crowdfunding updates?
Project updates may be shared through:
- Kickstarter or Indiegogo update pages
- Wonderfitter’s official website
- Official community groups
Make sure the email address associated with your pledge remains active and check your spam or promotions folder regularly.
Will I still receive my reward if a crowdfunding campaign page is no longer active?
Reward fulfillment depends on the status of the individual campaign and the verification of your pledge.
Contact support@wonderfitter.com with your campaign name, backer email, and backer number. Our team will check your pledge record and provide the latest fulfillment information.
How can I contact Wonderfitter Support?
For order, shipping, setup, compatibility, return, and warranty questions, contact:
To help us resolve your request faster, please include:
- Order number or backer number
- Product model
- Description of your question or issue
- Photos or videos where relevant
Our support team typically replies within 24–48 business hours.